If your organization is subscribed to a service level that includes external calling and SMS, and your admin has enabled it for your account, then you will see the Glacier Phone module in Android, or the SMS tab in iOS.

Android

To open the Glacier Phone module, open the main menu and tap Phone

Navigating the Glacier Phone Module

Glacier Phone has four primary sections, each with a tab at the bottom of the screen.

• SMS - The SMS tab brings you to the list of your active SMS chats, where you can message with other phone numbers just as you would in native Android or iOS.
• Dialpad - The Dialpad tab is the default screen when you enter Glacier Phone. This provides a dialpad to use for placing phone calls.
• Contacts - If you have granted Glacier permission to access your contacts on your device, this tab displays your contact list. When you click on a contact, you can choose to make a call or send an SMS.
• Call History - The Call History tab shows a list of your previous calls, and indicates whether the calls were completed incoming or outgoing calls, unanswered calls, or missed calls.

Getting an Assigned Phone Number

If a number has not yet been assigned to you, then the first step is to acquire a phone number.

1. From within Glacier Phone or SMS, if you have permission to be able to purchase a phone number within the app, open the menu and select Add Number to choose a phone number.
2. If you do not have permission to purchase your own number, contact your administrator or Glacier representative for assistance.

Once you have a phone number, you will see the number at the top of the Glacier Phone screen. If more than one phone number has been assigned to you, you can switch back and forth between numbers using the overflow menu at the top right of the screen.

Making a Phone Call

Phone calls can be made in several ways:

1. On the SMS screen, tap into a conversation and then tap the call button at the top right.
2. On the Dialpad screen, type out the phone number and then tap the call button.
3. On the Contacts screen, tap a contact and then tap the call button.
4. On the Call History screen, tap a previous call and then tap the call button.

If Voicemail is enabled, it can be accessed by tapping the voicemail icon near the top right.

Receiving a Phone call